Find answers about Mail, from setup to everyday use.
Can I keep my current mail provider?
Yes. Put IaGenify on a subdomain and your apex keeps serving mail exactly where it does today. The apex and a subdomain are separate hosts with separate records and separate keys, and neither touches the other.
Who signs my outgoing mail?
You do. The DKIM key is generated for your host and the signature carries your domain, not ours. That is the whole reason a relay is acceptable at all: moving to a different one later re-verifies no domain and changes no record in your zone.
What happens to an address that does not exist?
It is refused during the conversation, before the message is accepted. Taking it and bouncing afterwards would send a rejection to a sender who usually never wrote it, and that is what destroys an IP's reputation for every customer at once.
Are attachments kept?
Yes, in your own object storage, with links that expire after fifteen minutes and are renewed by the reader. A mailbox has no separate allowance: what it receives counts against that one storage, so there is a single number to watch rather than two that can disagree. If a part cannot be stored — quota full, or simply too large — the message still arrives; only that part is missing a link.
Which plans include mail?
Go includes one mailbox, Starter three, and Enterprise ten. Free has no mail service. Additional mailboxes cost $3 per month on paid plans.
Can I control what recipients see beside my name?
Only partly, and honestly: that circle is drawn by the recipient's own client from its own data. The one standard that influences it needs an enforced DMARC policy and a trademark certificate that costs around a thousand dollars a year, so the platform will tell you plainly when it cannot deliver what you asked for.
What should I check when an outgoing email is rejected?
Read the rejection details, confirm sender authentication records, and verify that the message aligns with the domain you configured.
What does an email alias do?
An alias gives an additional address that delivers to an existing mailbox, so it can separate public-facing addresses without another inbox.
Can I forward messages from a mailbox to another address?
Yes. Set a forwarding destination and test delivery, while keeping in mind that forwarding changes where a copy is delivered.
Why should I check existing MX records before enabling mail?
Existing MX records may already route incoming mail elsewhere; understand their role before replacing them to avoid interrupting delivery.
How can I avoid an email forwarding loop?
Make sure the destination does not forward the message back to the original address, and review existing forwarding rules before adding another.
When should I use a catch-all address instead of an alias?
Use an alias for a known alternate address and a catch-all when the host should accept addresses that do not match a mailbox or alias; review the privacy and spam trade-offs first.