# Mail

Canonical URL: https://help.iagenify.com/faqs/mail

FAQs · Mail
# Mail
Find answers about Mail, from setup to everyday use.
[FAQ Mail 1 min read Can I keep my current mail provider? Yes. Put IaGenify on a subdomain and your apex keeps serving mail exactly where it does today. The apex and a subdomain are separate hosts with separate records and separate keys, and neither touches the other. Read answer →](https://help.iagenify.com/faqs/mail/can-i-keep-my-current-mail-provider)[FAQ Mail 1 min read Who signs my outgoing mail? You do. The DKIM key is generated for your host and the signature carries your domain, not ours. That is the whole reason a relay is acceptable at all: moving to a different one later re-verifies no domain and changes no record in your zone. Read answer →](https://help.iagenify.com/faqs/mail/who-signs-my-outgoing-mail)[FAQ Mail 1 min read What happens to an address that does not exist? It is refused during the conversation, before the message is accepted. Taking it and bouncing afterwards would send a rejection to a sender who usually never wrote it, and that is what destroys an IP's reputation for every customer at once. Read answer →](https://help.iagenify.com/faqs/mail/what-happens-to-an-address-that-does-not-exist)[FAQ Mail 1 min read Are attachments kept? Yes, in your own object storage, with links that expire after fifteen minutes and are renewed by the reader. A mailbox has no separate allowance: what it receives counts against that one storage, so there is a single number to watch rather than two that can disagree. If a part cannot be stored — quota full, or simply too large — the message still arrives; only that part is missing a link. Read answer →](https://help.iagenify.com/faqs/mail/are-attachments-kept)[FAQ Mail 1 min read Which plans include mail? Go includes one mailbox, Starter three, and Enterprise ten. Free has no mail service. Additional mailboxes cost $3 per month on paid plans. Read answer →](https://help.iagenify.com/faqs/mail/which-plans-include-mail)[FAQ Mail 1 min read Can I control what recipients see beside my name? Only partly, and honestly: that circle is drawn by the recipient's own client from its own data. The one standard that influences it needs an enforced DMARC policy and a trademark certificate that costs around a thousand dollars a year, so the platform will tell you plainly when it cannot deliver what you asked for. Read answer →](https://help.iagenify.com/faqs/mail/can-i-control-what-recipients-see-beside-my-name)[FAQ Mail 1 min read What should I check when an outgoing email is rejected? Read the rejection details, confirm sender authentication records, and verify that the message aligns with the domain you configured. Read answer →](https://help.iagenify.com/faqs/mail/what-should-i-check-when-an-outgoing-email-is-rejected)[FAQ Mail 1 min read What does an email alias do? An alias gives an additional address that delivers to an existing mailbox, so it can separate public-facing addresses without another inbox. Read answer →](https://help.iagenify.com/faqs/mail/what-does-an-email-alias-do)[FAQ Mail 1 min read Can I forward messages from a mailbox to another address? Yes. Set a forwarding destination and test delivery, while keeping in mind that forwarding changes where a copy is delivered. Read answer →](https://help.iagenify.com/faqs/mail/can-i-forward-messages-from-a-mailbox-to-another-address)[FAQ Mail 1 min read Why should I check existing MX records before enabling mail? Existing MX records may already route incoming mail elsewhere; understand their role before replacing them to avoid interrupting delivery. Read answer →](https://help.iagenify.com/faqs/mail/why-should-i-check-existing-mx-records-before-enabling-mail)[FAQ Mail 1 min read How can I avoid an email forwarding loop? Make sure the destination does not forward the message back to the original address, and review existing forwarding rules before adding another. Read answer →](https://help.iagenify.com/faqs/mail/how-can-i-avoid-an-email-forwarding-loop)[FAQ Mail 1 min read When should I use a catch-all address instead of an alias? Use an alias for a known alternate address and a catch-all when the host should accept addresses that do not match a mailbox or alias; review the privacy and spam trade-offs first. Read answer →](https://help.iagenify.com/faqs/mail/when-should-i-use-a-catch-all-address-instead-of-an-alias)